Canon is one of the most trusted and popular brands manufacturing printers. Even though Canon is the best in its field but that doesn’t make their printers completely problem free. Just like any other printer, various problems have been reported by Canon users from time to time. Today we are going to talk about one of the most common error issues of Canon printer which is the Canon printer error 5100.
Reasons for Canon Error 5100
There could be various reasons which forcing your printer to display the Canon printer error 5100 notification. These include:
- There might be a paper jam inside the machine
- The ink tank might need to be correctly installed
- The protective material might be preventing the print head from moving properly
- There might be debris in the carriage head
- A minor glitch occurs due to improper boot-up or shut down process.
How to Fix Canon 5100 Error Issue?
Unfortunately, Canon error 5100 indicates a hardware problem in your printer. If the error is the result of a bad motor/gear/belt, bent/damaged rails, or a bad printhead, then there is nothing you can do except replacing the item straight away. But, if the problem is the result of some faulty setting or cleaning related stuff, then we have some solution which you can use to resolve the problem. So, without wasting any more time let jump to the main topic.
Solution #1: Reset Printer and Reseat the Ink Cartridges
If the Canon error 5100 starts occurring after you change the ink cartridges then it is possible that the cartridges are not properly seated in the position. In this case, you need to remove the cartridge and then reinstall in its position again to fix the issue. If you don’t know how to properly install a cartridge, then follow the below-mentioned steps carefully:
- At first, turn off the Canon printer and then unplug the power cable from the power outlet.
- Now, click on the Power button while you plug the cable back in.
- Next, press the Stop/Reset button twice while holding down the power button. By performing this step you will be able to activate the factory mode of your printer.
- Now, use the navigation key from your printer’s control panel to find the Shipping Mode 3 on the LCD display. Once you find it press the Ok button to select the option.
- After that trying to print a test page by pressing the “Stop/Reset” button when you see the “Without Cleaning” notification.
- Now lift up the Canon printer cover gently and wait for the cartridges to move to the left. Once the cartridges move to the left unplug the printer from the outlet.
- Next, lift out both ink cartridges and then close the cover before you turn on the printer.
- Now wait till you see the message that says Replace Cartridges and once its dose reinstall the cartridge back in its place
- After that, wait a few minutes until the printer recognizes the cartridges.
Solution #2: Clean the Printhead
It can also be possible that you are facing the Canon printer error 5100 issue due to clogged nozzles. In this case, you have to run a nozzle check to fix this particular error. You can also clean the print heads if necessary. Once done, try to check the status of the printer. This time, hopefully, you will be able to resolve the matter with your device. If you don’t know how to run an automated tool to clean the printhead, then follow the steps below:
- At first, load plain white paper in the input tray.
- Then, touch the button next to the Setup icon in the lower-left corner of the control panel of the Canon printer.
- After that, use the navigation key to select Tools, and then touch OK.
- Next, use the Right Arrow button to select Clean Printhead, and once again press OK. Once you do that, the printer will start the automatic cleaning process.
After completing the above steps, check the printhead with the help of the test page. If you are still getting the Canon 5100 issue, then follow the instructions to run a second-level clean. You might need to clean the printhead several times to solve the issue.
Solution #3: Fix the Alignment (For Mac)
If the problem is occurring after you install a new cartridge, then it is possible Canon error 5100 issue prompted due to the wrong alignment. To fix the issue with the alignment, you can follow the steps mentioned below:
- At first, load a few sheets in the Canon printer and then turn On your computer.
- From the System Preferences of your computer, open the ‘Print & Scan’ to select your Canon printer
- Now, choose the ‘Options & Supplies’ option for the printer and after that select Utility.
- Next, open Printer Utility to select Print Head Alignment and then click Next.
- After that select Print to print an alignment sheet and then check the printed pattern.
- Now, follow the instructions on the screen to choose the number representing the best-printed pattern for each set and after choosing each pattern number click Next. But, if no patterns are aligned in one or more of the sets, choose the closest one in each set and click Realignment.
- Then, print another alignment sheet and check it and once get your desired result click on Finish button to complete the alignment.
Solution #4: Check the Tape of the Cartridges
If the Canon printer error 5100 issue is occurring after the installation of a new cartridge and if there is no issue like a wrong alignment or an incorrect seating of cartridge, then the next thing you should do is check the Cartridge Tape of your new Canon ink cartridge. The new cartridges of Canon are usually equipped with a protective plastic strip to prevent ink from spilling. Most of the new users forget to take off this protective plastic from the cartridge which ultimately causes the Canon 5100 issue. So, if you find that the tape is still in the cartridge, then you have to remove it in order to solve the issue.
Solution #5: Check for Jammed Papers
Paper jamming is a very common issue among all brands of printer. It is also one of the potential reasons for triggering error code 5100. Therefore, when you get the 5100 error issue, you can also consider checking if the paper gets stuck into your printer or not.
To check it, just open the printer from the back panel. If it is really stuck then clear out all the jammed paper instantly. If the jam paper issue is bothering you still, then it is possible that you are using the wrong paper size for your printer. To get the correct paper size information of your printer you can check the manual.
Solution #6: Clean the Timing Film
If none of the above methods help you to resolve the issue, then your last option will be clean the timing film of your printer. According to the users review many people able to solve the Canon 5100 issue by cleaning this film. In case you don’t know what timing film is then, it is a thin piece of plastic that runs across the width of the device below the drive belt. For some reason, if it got dirty by a little then your printer will stop printing and display the 5100 error problem.
In this case, simply use a damp lint free paper towel and wipe all the dirt from the film. Once you have cleaned the strip, plug the device back in and check the status of the error.
Hope this article has helped you a lot in solving the problem related to Canon printer error 5100. If you fail to solve this error on your own or finding difficulty in following the above steps, then without a second thought, go to the service center to diagnosis the whole printer accurately.